Shipping policy

Client Care

How we craft, package, and deliver your Senvirra piece.

Last updated: 22 July 2026

From the moment your order is confirmed to the moment it reaches your door, we treat every piece with the same care that goes into making it. This policy explains our timelines, how we ship, and what to expect along the way.

Purpose

Setting the right expectations from the start.

Because most of our jewellery is handcrafted to order rather than pulled from a shelf, delivery timelines look a little different from typical online retail. We'd rather be upfront about that now than leave you guessing later.

Important Information

Processing times, by piece.

We'll keep you updated by email at every stage, and you're always welcome to write to us at senvirra@gmail.com for a status check.

Customer Responsibilities

A little care on your end goes a long way.

Please ensure your delivery address is accurate and that someone is available to sign for the package — given the value of our pieces, all shipments require a signature on delivery. Inspect your package as soon as it arrives, and let us know within 48 hours if there's any visible damage to the packaging or its contents.

Our Responsibilities

How we get your piece to you safely.

Domestic orders ship via a trusted, insured courier partner and typically arrive within 5–7 business days of dispatch. International orders vary by destination and customs processing, typically 7–21 business days after dispatch. A tracking link is provided by email as soon as your order ships, and every shipment is insured in transit.

Exceptions

When things don't go exactly to plan.

Customs duties, import taxes, or destination-country fees on international orders are the recipient's responsibility and aren't included in the product price or shipping charge. Applicable shipping charges are calculated and shown at checkout. While we do everything we can to meet our estimated timelines, courier delays or customs holds are occasionally outside our control — we'll let you know as soon as we're aware of any significant delay.