Client Care
When and how you may cancel an order.
Last updated: 22 July 2026
We understand plans change. This policy explains when a cancellation is possible, and what happens once your piece has already gone into production.
Purpose
Why cancellation terms differ before and after crafting begins.
Once we begin crafting a made-to-order piece, materials and artisan time have already been committed specifically to your design. This policy sets clear windows for cancelling before that happens.
Important Information
Cancellation windows, at a glance.
Cancellation Windows
- ✓Ready-to-ship orders: free cancellation any time before dispatch.
- ✓Made-to-order, within 24 hours of confirmation: full refund, provided crafting hasn't begun.
- ~Made-to-order, after 24 hours but before crafting begins: partial refund, less non-refundable costs already incurred (e.g. certified gemstone procurement).
- ✕Once crafting has begun: the order can no longer be cancelled.
Customer Responsibilities
How to request a cancellation.
Email us at senvirra@gmail.com with your order number as soon as possible. The sooner we hear from you, the more likely we can accommodate a full cancellation before any materials are committed.
Our Responsibilities
What happens after you reach out.
We'll confirm whether your order is still eligible for cancellation and, where applicable, the refund amount and timeline. Approved cancellation refunds are processed to your original payment method within 7–10 business days.
Exceptions
Prefer to adjust your order instead of cancelling it?
If you'd like to change a detail — size, engraving, or metal choice — rather than cancel outright, let us know as soon as possible at senvirra@gmail.com. We can usually accommodate changes before crafting begins; once it's underway, changes may no longer be possible.
Need Assistance?
If you have any questions about cancelling or changing an order, our client care team is here for you.
Email: senvirra@gmail.com
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST