Refund policy

Client Care

Everything you need to know before requesting a return or refund.

Last updated: 22 July 2026

Every Senvirra piece is crafted with exceptional care, often by hand, and many of our designs are made specifically for the person who orders them. Because of this, our return process looks a little different from standard retail. This policy explains when returns are accepted and how refunds are handled, so you can order with confidence.

Purpose

Why our returns process works differently from a typical jewellery store.

Because most Senvirra pieces are made to order — hand-selected gemstones, cast and set specifically for your piece — a return isn't as simple as putting an item back on a shelf. This policy sets out clearly what can and can't be returned, so there are no surprises on either side.

Important Information

What's eligible for return, and what isn't.

Items marked "Not Eligible" cannot be returned or refunded for change-of-mind reasons, since they're made specifically for you — the exception is a manufacturing defect, which we'll always make right (see below).

Customer Responsibilities

What we ask of you when requesting a return.

To request an eligible return, email us at senvirra@gmail.com with your order number and reason for return, within 7 days of delivery. The item should be unworn, undamaged, and returned in its original packaging with all tags, certificates, and authenticity cards intact — items showing signs of wear or alteration can't be accepted.

Our Responsibilities

What you can expect from us once your return is received.

Once we receive and inspect your returned item, we'll let you know whether your refund is approved. Approved refunds are processed to your original payment method within 7–10 business days — your bank or card issuer may take a little longer to reflect it on your end.

Exceptions

We stand behind the quality of every piece we create.

If your order arrives with a manufacturing defect, or doesn't match your confirmed order, please contact us within 48 hours of delivery with your order number and a few clear photos or a short unboxing video (we recommend this for every high-value order). Once verified, we'll arrange a repair, replacement, or full refund — at no additional cost to you.